The short version
- We collect what you type into our forms and calculators, so we can send your results and advise you.
- We measure how people use the site with our own tool, on our own server. It keeps no IP address, and your browser gets a random code instead of your name.
- Unless you reject it, we may look at a visit on its own — the pages read and for how long — to improve the site. We also use Google Analytics unless you reject it.
- We connect your visit to an enquiry only if you say yes.
- We never sell your information and we don't use it for advertising.
- Your information may be stored or processed in Malaysia (our server), Australia (our email sending), the United States and, for card payments only, India.
- You can reject, change your choices, or ask to see, correct or delete your information at any time — use Privacy choices at the bottom of every page, or email [email protected].
About this policy
This policy explains how immi.tv handles personal information when you use our website, calculators, emails and advisory services. It is written for Australian privacy law: we follow the Australian Privacy Principles in the Privacy Act 1988 (Cth). We give every visitor the same protections described here, wherever they live.
| Business | immi.tv — Australian and Canadian immigration advice |
| Address | 8 Uhrig Road, Lidcombe NSW 2141, Australia |
| Privacy Officer | [email protected] · 0478 542 496 (from overseas +61 478 542 496) |
| Registered migration agent | MARN 2518872 |
| Regulated Canadian immigration consultant | RCIC R705748 |
What we collect
2.1 Information you give us
| Kind | Examples | Where |
|---|---|---|
| Identity and contact | Name, email, phone | Calculator, contact, enquiry and newsletter forms |
| Professional and immigration profile | Occupation, experience, education, country of interest, timeline, visa interest | Calculators, enquiry forms |
| Calculator results | Points score, CRS score, pathway assessment | Generated from your answers |
| Messages | What you write in enquiry or contact forms | Forms |
| Consultation bookings | The time you choose and the details you give when booking | Booking page |
| Your choices | Whether you agreed to marketing emails, and when | Forms with a marketing box |
2.2 Information collected automatically
| Kind | What it is |
|---|---|
| Pages and actions | Pages you view, when, how long you are active on them, how far you scroll, which buttons and links you use, calculator steps you reach, which forms you start or submit, and the name of any form field that shows an error — never what you type into a form |
| Site search | That you used a search box, how long your search was and how many words it had — never the words themselves — and whether it found nothing |
| Device and browser | Technical details your device and browser send or report, such as the kind of device and browser, its settings and how it connects to the internet. We use them to keep our figures accurate, for example to tell automated traffic from people, and never to identify you |
| Country | Your country only, worked out by our network provider when your request arrives. Our measurement doesn't keep your IP address, and doesn't record your city |
| How you arrived | The website that sent you (its domain only), the page you first landed on, and any campaign tags in the link |
| Your privacy choices | What you chose on our notice, and whether your browser sends a Global Privacy Control signal |
| Server logs | When your browser or email program connects directly to our booking or newsletter server — for example, to open a newsletter in your browser — that server's log records your IP address, the time, the page requested and your browser type. These logs are kept in full for 365 days, to investigate abuse and security problems. After that the IP address is shortened (for example 203.0.x.x), and the record is deleted 2 years after it was made |
| Form checks | When you send a form, Cloudflare checks your IP address to stop spam and abuse. Our form service, which runs on Cloudflare, keeps a technical log of each submission for up to 7 days |
| Google Analytics | If it runs for you, Google also collects device, browser and approximate location information under its own terms (section 7) |
2.3 What we don't collect through the website
- Passport numbers, visa application numbers or immigration file references.
- Sensitive information (such as health, racial or ethnic origin, religion, political opinions, criminal record) through automated means.
- Payment card details. If you pay for a consultation, you enter your card into Stripe's own secure form, and the card number never reaches us.
- Information from anyone under 18, knowingly.
Website measurement — how it works
We measure the site with our own tool, which runs on our own server rather than a third party's.
- When you first visit, your browser creates a random code and keeps it in its local storage. Each tab also gets a short-lived code. The codes tell us the same browser came back — not who you are.
- As you use the site, your browser sends us the information in 2.2, together with these codes.
- While a page is open, we monitor activity on it — for example, which pages are being read right now.
- Unless you choose Reject, we may look at your visit on its own — for example, which pages you read and for how long. On our screens it appears under a short code, never your name.
- If you choose Reject, or your browser sends a Global Privacy Control signal, your visit is from then on only counted in totals and never looked at individually.
- We connect your visit to an enquiry only if you agree — under Choices or Privacy choices.
- Only authorised immi.tv people can see this information, through a sign-in-protected system.
- It is stored on our server in Malaysia, reaches it through Cloudflare's network, is deleted after 400 days, and is not shared with anyone else.
- We don't use fingerprinting or any technique you cannot clear or refuse.
Why we use your information
- To give you what you asked for — your calculator result, report, checklist or guide, a consultation booking, and any reply to your enquiry. You receive these whether or not you join our mailing list.
- To send you news and offers — only if you tick the opt-in box. It is never pre-ticked, and every email has an unsubscribe link. We follow the Spam Act 2003 (Cth).
- To improve the site — measurement data (section 3). We never use it to make decisions about you or your application.
- To keep the site secure — to detect and stop spam, fake submissions and abuse.
- To meet legal and professional obligations — including those of registered migration agents in Australia (MARA) and licensed immigration consultants in Canada (CICC).
Calculator answers are used to produce your result and the report you asked for. They are kept with your contact details so an adviser can see them before a consultation. Scores are estimates, not assessments. We don't make automated decisions about you — all advice involves a person.
Who we share it with
5.1 Service providers — they handle information only on our instructions.
| Provider | What for | Where |
|---|---|---|
| Our own server (rented from Hostinger) | Website measurement; our mailing list and calculator enquiries; consultation bookings; the reports we email you | Malaysia |
| Hostinger | Hosting the website's pages | United States |
| Cloudflare, Inc. | Delivering the website; security and spam checks on forms; our form service; forwarding email sent to our immi.tv addresses | United States (global network) |
| Amazon Web Services | Sending our emails — results, reports, booking confirmations and newsletters | Australia |
| Stripe | Card payments for paid consultations | United States and India |
| Google LLC | Google Analytics, unless you reject it; our email inbox, which receives your enquiries and messages | United States |
5.2 Referrals. We refer your details to another lawyer or migration professional only with your explicit consent, and we always ask first.
5.3 When the law requires it, including to the Office of the Migration Agents Registration Authority (Australia) and the College of Immigration and Citizenship Consultants (Canada).
5.4 If the business changes hands, information may pass to the new owner. We will tell you first.
5.5 We never: - sell your information; - share it with other agencies or competitors; - use it for advertising or retargeting.
Information held outside Australia
Our server is in Malaysia. Our providers process information in the United States, and Stripe also in India for card payments. Our emails are sent from Australia. Before information goes overseas, we take reasonable steps to make sure the recipient handles it consistently with the Australian Privacy Principles. Information held in another country may be accessed by courts and authorities there under that country's law.
Cookies and similar technologies
Cookies
| Name | Set by | What for | Lasts |
|---|---|---|---|
_ga |
Google Analytics | Tells one browser from another, to count visits | 400 days |
_ga_G8JC9M5STC |
Google Analytics | Keeps the state of a visit for our Google Analytics property | 400 days |
__cf_bm |
Cloudflare (may be set) | Tells people from bots, to protect the site | 30 minutes |
Google describes its use of the data at How Google uses information from sites or apps that use our services.
Our forms use Cloudflare Turnstile to check that a person, not a program, is sending them. It runs in a frame provided by Cloudflare, under Cloudflare's privacy policy. The payment form on our booking page is provided by Stripe, under Stripe's privacy and cookie policies.
Browser storage (kept in your browser; the information we receive is deleted after 400 days)
| Name | What for | Lasts in your browser |
|---|---|---|
ia_vid |
Your browser's random code (section 3) | Until you clear it |
ia_ft |
How your browser first arrived — landing page, referring site, campaign tags | Until you clear it |
ia_sid |
A code for this tab | Until the tab closes |
immitv_consent_v2 |
Your privacy choices and when you made them | 12 months, then we ask again |
immiGeo |
Whether you prefer Australian or Canadian content | Until you clear it |
immiGate_*, immiCalcGate |
That you already gave your details to unlock a calculator | 30 days |
immi_lead_pending_* |
A backup of a form you sent, if the connection failed | Until it is sent |
We don't use advertising, retargeting or social-media tracking cookies, cross-site tracking, or fingerprinting.
Your choices
- The first time you visit, a notice explains our measurement:
- OK keeps it on;
- Reject turns off the individual view and Google Analytics straight away;
- Choices lets you decide purpose by purpose.
- You can change your mind at any time under Privacy choices at the bottom of every page. It also shows your browser's code.
- A Global Privacy Control signal is treated as Reject.
- We show the notice again 12 months after you choose.
- Clearing this site's data in your browser also gives your browser a new code and shows the notice again.
- Marketing emails: unsubscribe at any time using the link in any email.
Your rights
You can ask us to: - see the information we hold about you; - correct it; - delete it — unless we must keep it, for example professional records; - stop using it for a purpose you agreed to.
Measurement data is held under a random code, not your name, so we can find it only if you give us your browser's code (shown under Privacy choices).
How: email [email protected] with the subject "Privacy request", or call our Privacy Officer on 0478 542 496. We reply within 30 days, and may need to confirm who you are first.
Complaints: please contact us first; we will reply within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner: - oaic.gov.au; - 1300 363 992 (from overseas, +61 2 9942 4099); - GPO Box 5288, Sydney NSW 2001.
If you live outside Australia, you may also contact the privacy regulator where you live.
How long we keep information
| Information | Kept |
|---|---|
| Client and lead records (contact details and calculator results) | 3 years from last contact |
| Marketing consent records | 5 years after you agree or withdraw |
| Email logs | 2 years |
| Website measurement (our own) | 400 days, then deleted automatically |
| Google Analytics | Event data 2 months; user-level data 14 months, restarted each time you return |
| Web server logs on our booking and newsletter servers (these include IP addresses) | 365 days in full; then the IP address is shortened; deleted after 2 years |
| Technical logs of our form service (Cloudflare) | Up to 7 days |
| Other system logs on our server | Up to 15 days |
| Enquiry and consultation records | 7 years from last activity (professional requirements) |
When we no longer need information, we delete it, and ask our providers to do the same.
Security
- We take reasonable steps to protect your information from misuse, loss and unauthorised access.
- All data sent to immi.tv is encrypted in transit (HTTPS), and browsers are told to always use the secure connection.
- Our forms are protected against automated abuse:
- every form that sends your details is checked by Cloudflare Turnstile, and our form service verifies that check before anything is saved;
- repeated submissions from one connection are limited;
- email addresses are checked, and most fields are limited in length or to the values we expect.
- Card details are entered into Stripe's own secure form and never reach our servers.
- Our booking service accepts requests only from our own form service.
- Our internal systems require sign-in; our dashboards also require an approved device.
- Access is limited to people who need it.
- Our own measurement stores no IP addresses.
No system is perfectly secure. If you think your information has been compromised, contact [email protected] straight away.
Data breaches
If a breach is likely to cause serious harm, we will tell the people affected and the Office of the Australian Information Commissioner, following the Notifiable Data Breaches scheme, and any other regulator the law requires.
Children
Our services are for adults. We don't knowingly collect information from anyone under 18; if we learn we have, we delete it.
Other websites
We link to other sites, such as government immigration portals. Their own privacy policies apply there.
Changes to this policy
When we change this policy, we update the date at the top. For significant changes, we: - show a notice on the home page for 30 days; - email subscribers if the change affects how we use their information.
If a change affects a choice you made, we ask you again.
Contact
- Privacy Officer: [email protected] · 0478 542 496 (from overseas +61 478 542 496)
- Post: Privacy Officer, 8 Uhrig Road, Lidcombe NSW 2141, Australia
- General enquiries: [email protected]